Igniting Workplace Enthusiasm
 
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Customer Service

Strictly Business: The Dale Carnegie Immersion Seminar

This unique three-day seminar will help you master the skills you need to excel in today's competitive workplace. You'll learn to handle people more professionally and keep pace with fast-changing workplace conditions. After you complete the seminar you'll be equipped to perform as a persuasive communicator, creative problem solver and intelligent risk-taker.

How to Handle Multiple Demands on Your Time

Are you a virtual prisoner to an endless flow of e-mails, voice messages, meetings and documents that all demand your immediate attention? Are you frequently stressed out by the unrealistic expectations of others who think their issues are the really urgent ones? Does it seem that you are swimming against the tide of procrastination? If so, then it’s time to fight back and take control of your day.

How to Use Customer Service to Turn Transactions into Relationships

Dale Carnegie Training has been building world-class relationship skills – locally – around the globe for 89 years. We can help your customer service representatives to get results. One of our clients experienced a 40% increase in the average value order and an 18% increase in customer retention.

 
 

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